Refund Policy



Integration Fee

The Aadhaar Bridge integration fee is a one-time, non-refundable fee that is payable at the time of signing up of for our services.

Monthly Billing

The Aadhaar Bridge monthly billing fee is payable at the beginning of your billing cycle and is as a non-refundable, prepaid account against which you will receive credits to perform Aadhaar based authentication. Any unused credits will not be refunded at the end of the billing cycle or carried over to the next month.

Cancellation and Return Policy

Once the Aadhaar Bridge service has been purchased, the order cannot be cancelled or returned. If your service takes time to get started because of service interruptions originating from our end for an extended period, pls write to us at customer.support@aadhaarbridge.com and we will extend the validity of your credits.

Terms of purchase of Developer Kit and Biometric sensor

  • The Device sold shall be MORPHO TM; Model – MSO 1300 E Series or Mantra MFS 100.
  • The device once bought is non refundable.
  • The manufacturer provides a one year OEM warranty against any Manufacturing defects: exclusions to this are any damages cause by mishandling, any burns corrosion or any damages caused by exposure to chemicals, fire, water etc.
  • Khosla Labs does not take any liability for any losses caused by the device to any party.

FAQs

Q. I made the payment through the website and the amount got deducted from my bank account, but does not show up in my Account

If the credits are not reflected in your Account page, please write to us at customer.support@aadhaarbridge.com and we will credit your Account right away.

Q. My service was interrupted for an extended period due to which I was not able to utilize my purchased credits.

Kindly write to us at customer.support@aadhaarbridge.com and we will see if we can extend your credit.

Q. How much time does it take to credit the refund?

The credit reflection will take approximately 7 working days.

Q. What will be the mode of refund?

The mode of refund would be via same mode of transaction.